Refund Policy

Last Updated: October 26, 2026

This Refund Policy applies to purchases made through Highstreetmarket.us, operated under the brand name Highstreetmarket. We aim to provide a clear and fair process for handling returns, refunds, replacements, and order-related concerns.

Return Window

Customers may request a return within 30 days of the delivery date, subject to the conditions outlined in this policy and any rights provided by applicable law.

To begin a return, please contact our customer service team before sending any item back. Unauthorized returns may experience processing delays.

Return Eligibility

To qualify for a return, an item must generally meet the following conditions:

• The return request is submitted within the applicable return period.

• The item is unused and in its original condition.

• The item has not been assembled, installed, modified, or damaged after delivery, except where necessary to inspect it or where permitted by applicable law.

• All original components, hardware, accessories, manuals, and packaging are included where reasonably available.

• Proof of purchase, such as an order confirmation or receipt, is provided.

Because we sell furniture, customers should carefully inspect products and confirm dimensions before assembly or installation. Items that have been assembled, used, modified, or damaged by the customer may not qualify for a change-of-mind return, subject to applicable consumer rights.

Non-Returnable Items

Unless otherwise required by law, certain items may not be eligible for return, including:

• Custom-made, personalized, or specially ordered furniture.

• Items clearly marked as final sale or non-returnable before purchase.

• Items that have been used, assembled, modified, or damaged by the customer beyond what is reasonably necessary for inspection.

• Gift cards and other non-physical products, if offered.

This section does not limit any rights you may have regarding faulty, damaged, misdescribed, or otherwise nonconforming products under applicable law.

How to Request a Return

To request a return, contact us with the following information:

• Your order number.

• The name or description of the item.

• The reason for the return.

• Clear photographs of the item and any damage, defects, or incorrect parts, if applicable.

Our team will review your request and provide instructions if the return is approved. Please do not ship an item back before receiving return instructions.

Return instructions may include the appropriate return address, packaging requirements, and any applicable shipping arrangements.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not attributable to Highstreetmarket, the customer is generally responsible for return shipping costs unless otherwise stated or required by law.

Furniture can be large or heavy, so return shipping costs may be substantial. Please contact us for return instructions before arranging transportation.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly. After reviewing the circumstances, we will provide an appropriate resolution in accordance with applicable law. Where the issue is our responsibility, we will cover reasonable return shipping costs when required or appropriate.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your furniture arrives damaged, defective, incomplete, or incorrect, contact us and include your order number, a description of the issue, and photographs where available.

Depending on the circumstances and applicable law, we may offer replacement parts, a replacement product, repair, a refund, or another appropriate solution.

Please retain the product and its packaging until we have reviewed your request and provided further instructions.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the funds to appear, depending on your bank, card issuer, or payment provider.

The time required for the refund to appear in your account is controlled in part by your financial institution and may vary.

Original shipping charges may not be refundable for change-of-mind returns, unless otherwise stated or required by applicable law. If the return results from our error or a qualifying product issue, shipping charges will be handled in accordance with applicable law and the circumstances of the order.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact us before returning it. We will review the issue and advise whether a replacement, replacement part, refund, or another resolution is available.

Exchanges for reasons such as a change in style, colour, size, or personal preference are subject to product availability and approval under this policy.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. Once an order has shipped, cancellation may no longer be possible, and you may need to follow the return process described in this policy.

Nothing in this section limits any cancellation rights provided by applicable law.

Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, first check your payment account and contact your bank or card issuer, as processing times may vary.

If you have completed these steps and still cannot locate your refund, please contact us with your order number and refund details so we can assist you.

Consumer Rights

This policy explains our standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

Contact Information

For questions about returns, refunds, replacements, or cancellations, please contact us using the details below.

Brand Name: Highstreetmarket

Website: Highstreetmarket.us

Address: 960 HARCOURT AVE APT B SEASIDE CA 93955-5368

Phone: +1 831-393-1475

When contacting us about a return or refund, please include your order number and a clear description of your request so we can assist you efficiently.